What is an OMBUDSMAN?
C.A.R. Ombudsmen are REALTORS® who volunteer their time to answer non-legal questions and resolve non-legal disputes. The C.A.R. Ombudsman Hotline is a Free Service that C.A.R. offers to its members.
The C.A.R. Ombudsmen receives and responds to questions and complaints about members, can contact members to inform them that a client or another REALTOR® has raised a question or issue, and can provide an informed response to the person complaining. An ombudsman is NOT an attorney and CANNOT give legal advice or answer legal questions!
If you have a concern about another member’s professional conduct, issues with a transaction, or if you just need advice from a peer, an ombudsman can help.
If you are involved in an active transaction with a REALTOR®, an ombudsman can answer questions about your transaction or help resolve a minor dispute.
Is this process anonymous?
The intake coordinator requires license information to properly assign the call to an ombudsman; however, the ombudsman will not contact the REALTOR® involved unless you request such contact.
Click here to Request Assistance from one of C.A.R.’s Ombudsmen
You may also call (213) 739-7227
(The coordinator will ask for information required to screen your call for assignment to an ombudsman. You MUST provide the requested information for qualifying purposes)
Code of Ethics Violators
C.A.R. publishes the names of members who are found in violation of the Code of Ethics as well as summaries of the members’ unethical behavior. Publication is triggered only if the discipline imposed is a reprimand, fine, suspension or expulsion – anything other than a letter of warning or stand-alone education. This information is published on the Members-Only section of CAR.org: Code of Ethics Violators.